Last updated on September 29, 2026.
Privacy Policy
1. Data Controller
The controller responsible for processing personal data under this Privacy Policy is:
BALDVIDA UAB
Company number: 306966536
Girulių g. 10, Vilnius, Lithuania
Email: info@esimee.com
This Privacy Policy applies when users browse Esimee, purchase eSIM services or otherwise interact with us.
It describes how personal information is processed and explains rights available under applicable data-protection law, including the General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect and process information including:
Contact information
name;
email address;
phone number.
Order information
billing address;
delivery information;
purchase and order history.
Technical information
IP address;
browser information;
device information;
cookies and similar technical data.
Communications
Information contained in messages, support requests or other communications sent to us.
3. How We Use Personal Data
Personal information may be used to:
process and deliver eSIM orders;
provide customer support;
respond to questions and requests;
send order confirmations and service updates;
send important notifications relating to purchased services;
improve the website and customer experience;
meet legal and regulatory obligations.
We do not use personal information for unrelated marketing purposes without the required consent.
4. Payment Information
Online payments are processed by licensed payment service providers operating under applicable PCI DSS requirements.
Esimee does not collect or store complete payment-card details.
Payment information is transmitted securely to the relevant payment processor.
5. Data Retention
Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected or for a longer period where required by applicable law.
When information is no longer required, it is securely deleted or anonymized.
6. Sharing Personal Data
BALDVIDA UAB does not sell or rent customers’ personal information.
Limited information may be shared with trusted service providers where necessary to operate the website or provide services, including providers responsible for:
payment processing;
website hosting;
technical services;
customer support.
Such service providers are expected to protect personal information and process it only in accordance with our instructions and applicable law.
7. Cookies
Esimee may use cookies and similar technologies to:
provide essential website functionality;
improve user experience;
analyze website traffic and usage.
Users may control or remove cookies using their browser settings.
Disabling certain cookies may affect some website functions.
8. Your Rights Under GDPR
Subject to applicable law, individuals may have the right to:
access their personal information;
request correction of inaccurate information;
request deletion of personal information;
withdraw consent where processing is based on consent;
obtain a copy of their information;
object to certain processing;
request restriction of processing;
lodge a complaint with a supervisory authority.
Requests relating to personal information may be sent to:
Individuals may also lodge a complaint with Lithuania’s State Data Protection Inspectorate.
9. Security
We use appropriate technical and organizational measures designed to protect personal information.
These measures may include:
encrypted SSL communications;
restricted access to systems;
ongoing system and security monitoring.
10. International Data Transfers
Personal information is generally processed within the European Economic Area (EEA).
Where information is transferred outside the EEA, appropriate safeguards are used where required by applicable data-protection law.
11. Changes to This Policy
This Privacy Policy may be updated from time to time.
The current version and its most recent update date will be published on the website.
Continued use of the website after an update constitutes acceptance of the updated Privacy Policy where permitted by applicable law.
12. Contact
For privacy-related questions or requests, contact:
BALDVIDA UAB
Company number: 306966536
Girulių g. 10, Vilnius, Lithuania
Email: info@esimee.com
