Last updated on September 29, 2026.
Cancellation Policy
1. Cancellation Before Delivery
An order may only be cancelled before the relevant eSIM QR code, activation link or eSIM profile has been issued or delivered.
Once an eSIM has been delivered, downloaded or activated, the order is considered fulfilled and can no longer normally be cancelled.
Cancellation requests should be sent to:
The request should include:
the order number;
the reason for cancellation.
BALDVIDA UAB aims to review cancellation requests within three business days and will communicate the decision by email.
2. Digital Content and Right of Withdrawal
Because eSIM products are supplied electronically and may be delivered immediately after purchase, cancellation or withdrawal is generally no longer available after digital delivery or activation.
Under Article 16(m) of Directive 2011/83/EU and applicable digital-content legislation, including Directive (EU) 2019/770, a customer who requests immediate delivery expressly consents to performance beginning immediately and acknowledges that the statutory 14-day right of withdrawal may be lost once the eSIM has been delivered.
Where an eSIM has not been delivered or is technically defective, the customer should contact support so the issue can be investigated.
3. Refund Following an Approved Cancellation
If an order is successfully cancelled before delivery or activation, the eligible amount will be refunded to the original payment method.
Refund processing is governed by the Refund Policy.
Depending on the payment provider and acquiring partner, an approved refund may take approximately 5–10 business days to appear.
4. Merchant Cancellation and Fraud Prevention
BALDVIDA UAB reserves the right to refuse, suspend or cancel an order where there is reasonable suspicion of:
fraudulent activity;
unauthorized use of a payment method;
a breach of the Terms and Conditions.
Where an order is cancelled by BALDVIDA UAB, the customer will normally be informed by email.
Any legitimate payment eligible for reimbursement will be refunded in accordance with this Cancellation Policy, the Refund Policy and applicable law.
5. Contact
For cancellation requests or questions regarding this policy, contact:
BALDVIDA UAB
Company number: 306966536
Girulių g. 10, Vilnius, Lithuania
Email: info@esimee.com
