Last updated on October 6, 2025.
Cancellation Policy
At Skyline Solutions UAB, we value our customers and are committed to providing a clear and fair cancellation process.
Please review the policy below to understand when and how an order may be cancelled.
Company name: Skyline Solutions UAB
Address: Giedraičių g. 39-R53, Vilnius, LT-09302
Registration number: 306947870
Email: info@esimee.com
Order Cancellations
Customers may request the cancellation of an order only before the eSIM activation details (QR code, activation link, or profile) have been issued or delivered.
Once an eSIM has been delivered, downloaded, or activated, the order is considered fulfilled, and cancellation is no longer possible.
All cancellation requests must be sent to info@esimee.com, including your order number and the reason for the request.
We review all cancellation requests within three (3) business days and confirm the outcome by email.
Digital Products and Services
Because eSIMs are digital products delivered electronically, cancellation or withdrawal rights do not apply after delivery or activation.
This rule exists to protect the integrity of eSIM credentials, which cannot be revoked, resold, or reassigned once issued.
In compliance with Article 16(m) of Directive 2011/83/EU and Directive (EU) 2019/770, by purchasing and requesting immediate delivery of an eSIM, you expressly consent to the immediate performance of the service and acknowledge that your statutory 14-day right of withdrawal no longer applies once the eSIM has been delivered.
If you experience a technical issue (for example, if you did not receive activation details or they fail to function properly), please contact our support team at info@esimee.com for assistance and technical verification.
Refund Eligibility
If a cancellation request is approved before eSIM delivery or activation, a full refund will be issued to the original payment method.
Refunds are processed in accordance with our Refund Policy and may take 5–10 business days, depending on your payment provider and acquiring partner.
Company Rights
Skyline Solutions UAB reserves the right to refuse, suspend, or cancel any order that is suspected of:
fraudulent activity,
unauthorized use of payment instruments, or
violation of our Terms and Conditions.
In such cases, customers will be notified by email, and any legitimate payments will be refunded in accordance with this policy and applicable law.
Contact
If you have questions about cancellations or require assistance, please contact us at:
Email: info@esimee.com
Company: Skyline Solutions UAB
Registered address: Maučiuvio g. 17–4, Nairiai, LT-39380 Pasvalys, Lithuania
Reg. No.: 306947870
