Last updated on October 28, 2025.
Privacy Policy
This Privacy Policy explains how BALDVIDA UAB (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase on our website.
By accessing or using our Services, you acknowledge that you have read and understood this Policy.
Company Information
BALDVIDA UAB
Company number: 306966536
Address: Girulių g. 10, Vilnius, Lithuania
Email: info@esimee.com
1. Introduction
We respect your privacy and are committed to protecting your personal information. This Policy describes what data we collect, how we use it, and what rights you have under applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect the following information from you:
Contact details: your name, email address, and phone number.
Order details: billing address, delivery information, and purchase history.
Technical data: IP address, browser type, device information, and cookies.
Communication data: any messages or requests you send to our support team.
3. How We Use Your Data
We use your personal information to:
Process and deliver your eSIM orders.
Provide customer support and respond to inquiries.
Send confirmations, updates, and important notifications.
Improve our website and customer experience.
Comply with legal and regulatory obligations.
We do not use your data for unrelated marketing purposes without your consent.
4. Payment Processing
All online payments are handled securely by licensed payment service providers that comply with PCI DSS standards. We do not collect or store your full payment card details. Your payment information is transmitted securely to the payment processor.
5. Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.
6. Data Sharing
We do not sell or rent your personal data to anyone. We may share limited information with trusted service providers who help us operate our business (for example, payment processing, hosting, or customer support). These partners are required to protect your information and act only under our instructions.
7. Cookies
Our website uses cookies to ensure proper functionality, enhance user experience, and analyze traffic. You can control or delete cookies through your browser settings, but some parts of the website may not work correctly if you disable them.
8. Your Rights
Under the GDPR, you have the right to:
Access, correct, or delete your personal data.
Withdraw your consent at any time.
Request a copy of your personal data.
Object to or restrict certain processing activities.
File a complaint with the State Data Protection Inspectorate of Lithuania.
9. Data Security
We apply appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. This includes encrypted communication (SSL), restricted system access, and continuous monitoring of our systems.
10. International Data Transfers
Your personal data is generally processed within the European Economic Area (EEA). We do not transfer your information outside the EEA unless adequate protection measures are in place.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of the last update. Continued use of the website means that you accept any changes.
Contact Us
If you have questions or requests regarding your personal data or this Privacy Policy, please contact:
BALDVIDA UAB
Girulių g. 10, Vilnius, Lithuania
Email: info@esimee.com
